June 22, 2016
FOR IMMEDIATE RELEASE
The Equipment Service Team is specially trained to service Solenis-owned chemical feed equipment at customer locations.
Specially trained technicians help customers reduce downtime and improve productivity
WILMINGTON, Del. — Solenis, a leading global producer of specialty chemicals, has introduced a new Equipment Service Team, a group of professionals specially trained to service Solenis-owned chemical feed equipment at customer locations. The program was launched in North America in early 2016 and will begin rolling out in Europe, Middle East and Africa in mid-summer 2016. Full global implementation is expected by the end of the year. When the program is fully implemented, customers will have rapid access to skilled equipment technicians.
"We've always been committed to helping customers get the most out of their Solenis feed equipment," says J Chris Farrell, director, Global Customer Equipment and Services. "Now, with this new team in place, we can provide premium-level service in less time. For customers, this translates into reduced downtime and improved productivity."
The new program will also improve safety for our employees at customer sites. All service technicians have completed their Solenis safety training, have demonstrated equipment service expertise and will complete all customer-specific qualifications before entering a site. They are highly qualified to perform complex repairs and installations.
Customers won't incur additional costs for this service, although Solenis may, in the future, provide paid services for customer-owned equipment. The company will release details about any program expansion as they're available.
Customers may also contact their site sales reps with specific questions or concerns.
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including the pulp, packaging paper and board, tissue and towel, oil and gas, petroleum refining, chemical processing, mineral processing, biorefining, power, municipal, and pool and spa markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids and functional additives, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact and maintain healthy water. Headquartered in Wilmington, Delaware, the company has 48 manufacturing facilities strategically located around the globe and employs a team of over 6,400 professionals in 120 countries across five continents. Solenis is a 2022 US Best Managed Company.
For additional information about Solenis, please visit www.solenis.com or follow us on social media.
FOR FURTHER INFORMATION
Vice President, Corporate Communications