<p>Personal information is any information capable of identifying a natural person (and legal person pursuant to some jurisdictions), directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the person’s physical, physiological, mental, economic, cultural or social identity. Information is considered personal when it enables anyone to link information to a specific person, even if the person or entity holding that data cannot make that link.</p>
<p>Personal information we collect through the Instruments includes:</p>
<ul>
<li>contact information such as name, surname, phone and fax number, email and postal address, job title (position), company you work for,</li>
<li>information used to create your online account such as username, password and security question and answer,</li>
<li>customer service and purchase orders’ history,</li>
<li>passport or national ID, VISA (i.e., number, expiry date, photo),</li>
<li>financial information such as payment, billing address, bank account, credit score, payment card details (i.e., card number, expiration date and security code),</li>
<li>location data such as data derived from your IP address, country and zip code, precise geolocation of your mobile device (where notice and choice was provided, as appropriate), clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the online Instruments and third-party websites, that we obtain through the use of cookies; and other personal information contained in content you submit to us such as through our forms: Contact Us, Ask an Expert, Product Sample Requests, Product Campaigns and webinar registration forms, MySolenis.com, eShop and HighRadius.</li>
</ul>
<p>We collect the majority of this information from you, for example when you contact us or complete any registration forms on our website. Some information may be generated internally by Solenis, such as a transaction record, phone conversations or may be generated by cookies. In addition, we receive information relating to verification checks (such as your passport and national ID) from our agents, distributors and suppliers in order to undertake anti-money laundering checks or for trade compliance.</p>
<p><strong>How we may use your personal information:<br /></strong>Processing of personal information means undertaking any operation or set of operations that is performed upon personal information, whether or not by automatic means, including, but not limited to collection, recording, organization, storage, access, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, making available, alignment, combination, blocking, deleting, erasure, or destruction.</p>
<p>Depending on our relationship with you and subject to Data Protection Laws or other applicable regulations, we may use the obtained personal information to undertake the following processing activities:</p>
<ul>
<li>provide customer services support (i.e., including providing and administering products and services, updates of the status of your order and its fulfilment, sending you products’ samples, providing expert advice, answering your enquiries),</li>
<li>manage customer relationships (i.e., including evaluating and responding to your requests, inquiries and applications, creating and administering your account),</li>
<li>operate our business and comply with our contractual obligations (i.e., including performing purchases and payments, auditing, billing, reconciliation and collection activities),</li>
<li>facilitate marketing communication (i.e., communicate about our products, services, events, programs and promotions by sending alerts, promotional materials, and other marketing communications),</li>
<li>obtain your feedback (i.e., conduct and facilitate surveys aiming at evaluation and improvement of our business),</li>
<li>comply with applicable legal requirements and regulations (i.e., verify your identity to prevent fraud and other unlawful activity, unauthorized transactions, conduct investigations).</li>
</ul>
<p>We also may use personal information for additional purposes that we identify at the time of collection. We will obtain your consent for these additional uses to the extent required by applicable Data Protection Laws. In addition, where required by applicable Data Protection Laws, we will obtain your consent for the processing of your personal information for direct marketing purposes.</p>
<p><strong>Legal basis for using your personal information<br /></strong>We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this.</p>
<p>If you reside in a jurisdiction where your consent is required for the collection, use and disclosure of personal information as set out in this Privacy Notice, by using or participating in our products, services, events, programs and promotions or communicating personal information to us in connection with our products, services, events, programs and promotions, you are providing your consent to the collection, use and disclosure of personal information as set out in this Privacy Notice.</p>
<p>In some cases, your consent may be “implied” (i.e., your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information). If you reside in a jurisdiction where Data Protection Laws or other applicable regulations require your “explicit” consent for the collection, use and disclosure of personal information as set out in this Privacy Notice, you will be asked to provide a prior and explicit consent.</p>
<p>We will generally obtain consent when we want to use personal information for a new purpose or for a purpose other than those stated at the time of collection in this Privacy Notice or in the terms and conditions of a specific product, service, event, program or promotion you signed up for, participated in or purchased.</p>
<p>Your consent can be withdrawn at any time, except in limited circumstances, including legal or regulatory requirements or as a result of your contractual obligations with us.</p>
<p>Where a legal basis other than consent is available pursuant to the Data Protection Laws or other applicable regulations in the jurisdiction in which you reside, the following table sets out our legal basis for processing your personal information:</p>
<table class="privacy three-column" border="1">
<tbody>
<tr>
<td>
<p><strong>What We Use Your Information For</strong></p>
</td>
<td>
<p><strong>Legal Basis For Using Personal Data </strong></p>
</td>
<td>
<p><strong>Legitimate Interests Legal Basis </strong></p>
</td>
</tr>
<tr>
<td>
<p>To provide customer services support</p>
</td>
<td>
<ul>
<li>Performance of a contract</li>
<li>Legitimate interests</li>
</ul>
</td>
<td>
<p>The management of our business</p>
</td>
</tr>
<tr>
<td>
<p>To manage customer relationships</p>
</td>
<td>
<ul>
<li>Performance of a contract</li>
<li>Legitimate interests</li>
</ul>
</td>
<td>
<p>The management of our business</p>
</td>
</tr>
<tr>
<td>
<p>To operate our business and comply with our contractual obligations</p>
</td>
<td>
<ul>
<li>Performance of a contract</li>
<li>Legitimate interests</li>
</ul>
</td>
<td>
<p>The management of our business</p>
</td>
</tr>
<tr>
<td>
<p>To facilitate marketing communication</p>
</td>
<td>
<ul>
<li>Legitimate interests</li>
<li>Consent (whenever required by</li>
<li>Data Protection Laws or other applicable regulations)</li>
</ul>
</td>
<td>
<p>The management of our business</p>
</td>
</tr>
<tr>
<td>
<p>To obtain your feedback</p>
</td>
<td>
<p>Legitimate interests</p>
</td>
<td>
<p>The management of our business</p>
</td>
</tr>
<tr>
<td>
<p>To comply with applicable legal requirements and regulations</p>
</td>
<td>
<p>Compliance with legal and regulatory obligations</p>
</td>
<td>
<p>Not applicable</p>
</td>
</tr>
<tr>
<td>
<p>To manage our website and improve your user experience</p>
</td>
<td>
<p>Legitimate interests</p>
</td>
<td>
<ul>
<li>To ensure the effective operation of our Site.</li>
<li>To ensure that content from our Site is presented in the most effective manner for you and for your computer.</li>
<li>If you review or download information on our Site, we track the visit to give us information about which part of the site is frequented.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p>In all such cases, we will look after your information at all times in a way that is proportionate and respects your privacy rights. Depending on the jurisdiction in which you reside, you may have a right to object to processing as explained in the LEGAL RIGHTS AVAILABLE TO HELP MANAGE YOUR PRIVACY section.</p>
<p>If you choose not to provide us with certain personal information, to object to processing, or to withdraw your consent, where such withdrawal is available, we may not be able to offer you the products, services, promotions, events, programs or information that you requested or that could be offered to you.</p>
<p>To the extent permitted by Data Privacy Laws and other applicable regulations, we may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognize some information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows XP or Mac OS), and the domain name and address of your Internet Service Provider (e.g., AOL).</p>