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Diversey North America Honored with International Service Excellence Award and Platinum Certification from CSIA

January 30, 2020


FORT MILL, S.C. – Jan. 30, 2020 – Diversey, a global leader in the hygiene and cleaning industry, today announced that its North America Technical Operations and Customer Service Team is a recipient of a 2019 International Service Excellence Award from the Customer Service Institute of America (CSIA). In addition to being recognized within the “Division of a Large Business” category of the awards program, Diversey also improved its CSIA certification level from Gold to Platinum.

“Within just one year of becoming the first hygiene solutions provider to receive Gold Certification, we have further elevated ourselves to the highest possible designation with Platinum Certification,” said Jim Marks, Vice President – Hospitality & Food Service, North America, Diversey. “This feat and the International Service Excellence Award would not have been possible without the dedication, expertise and positive energy that our Service Specialists bring to their roles each day.”

Diversey’s Platinum Certification is a testament to its unique approach to customer service. The company’s Service Excellence program prioritizes the customer experience over selling, which encourages Diversey’s Service Specialists to solve issues and offer best practices for running safe, clean, efficient and profitable businesses. Service Specialists are rewarded based on the scores of their post-service surveys, with customer feedback being used to drive continuous improvement.

“Over the course of the last year, Diversey made improvements to its already exceptional approach to customer service, including taking the steps necessary to earn Platinum Certification” said Christine Churchill, Founder and CEO, CSIA. “We are pleased to honor Diversey with an International Service Excellence Award.”

<div class="line">&nbsp;</div> <h2>About Solenis</h2> <p>Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company&rsquo;s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company, recognized three years in a row.</p> <p>For additional information about Solenis, please visit <a href="/en/"></a> or follow us on social media.</p>



Catherine (Katy) Abernathy

Vice President, Corporate Communications