Customer Stewardship

Solenis provides solutions that drive value for customers in water-intensive industries. It’s more than our priority — it’s our passion.

Value creation: the advantage Solenis brings to every relationship.

Our ValueAdvantageSM program actively tracks the value we contribute to our customers’ businesses through implementation of our solutions.

On projects large and small, Solenis remains steadfastly focused on a single priority — delivering quality long-term customer outcomes. We accomplish this in a number of ways, involving both Solenis products and people, but everything we do falls into one of four categories: improving operation efficiencies, enhancing product quality and yield, protecting plant assets or meeting sustainability targets.

To ensure that we do more than talk about customer stewardship, we have developed a structured value delivery program to identify, document and measure the value we contribute to our customers’ businesses with our chemistry, support, service and expertise. We call this the Solenis ValueAdvantageSM program, and it allows our commercial team to track, record and describe projects that have impact on the customers they serve.

The ValueAdvantageSM program increases the accountability of Solenis as an organization — to make sure we’re actually delivering the value we promise — but it also serves as a useful tool to identify initiatives that should be considered as great sustainability successes and to help our customers discover even more opportunities to reduce their environmental footprint.

Solenis works diligently to promote a strong safety culture, both at our own sites and at customer sites. In fact, our strong safety record is a key reason why customers choose Solenis over competitors. They know that our commitment to safety translates into fewer at-risk behaviors and lower accident rates.

Performing a detailed safety inspection on equipment and the associated work environment enables Solenis to better protect employees who are visiting a customer site. It also helps protect the customer’s employees and others at the site who are working at or near Solenis products and equipment. The areas typically assessed during a safety inspection include:

  • Availability of Safety Data Sheets and date of last update
  • Proper labeling of product feed lines and equipment
  • Reliability of storage tanks
  • Integrity of chemical transfer pumps and equipment
  • Status of general housekeeping
  • Availability of first aid and personal protective equipment
  • Status of bulk unloading stations.

After performing a safety inspection, a formal report is written by a Solenis safety specialist to document findings, including recommendations for improvement. Our team members then collaborate with customers to make necessary improvements to the work environment.

Performing regular safety inspections is critical to maintain safe working environments and to keeping sites productive.

Solenis is recognized globally for our legacy of technology innovation. We invest in developing new chemistries to improve customers’ products and processes, as well as developing technical solutions that enhance monitoring, dispensing and optimizing the feeding of our specialty chemicals. Historically, Solenis invests approximately 2.2 percent of sales in technology and development. Driving this innovation is a team of 260 employees, including approximately 70 experts with doctoral or master’s degrees in a variety of fields. At their disposal is a vast selection of comprehensive paper-testing and water analysis equipment and innovative process-testing instrumentation. Learn more about our Research & Development team.

Two-thirds of the company’s technology focus is on developing new products. This includes short-term opportunities to generate reformulations with existing raw materials, as well as longer-term technology development with a focus on emerging trends that affect the global economy. New product concepts are continuously generated, refreshed and prioritized via face-to-face meetings with an array of customers. Once initiated, new product development is managed with a rigorous stage-gate innovation process that incorporates project checkpoints and cross-functional alignment from ideation to commercialization. The goal of this new product development effort is to consistently generate one-fourth of the company’s revenues from products that are less than five years old.

The remaining third of Solenis’ technology focus is on working with customers to identify and analyze their most pressing problems and rapidly address them using the best chemicals and/or processes currently available.

Solenis recognizes that technology innovation is not done in a vacuum but by working closely with current or prospective customers in real-world environments. To facilitate this close interaction, Solenis technology sites are strategically located around the world.